Huntsville Madison County 911 Center
HEMSI's 911 Communications Center
Accredited Center of Excellence
The 911 Center houses Emergency Medical Dispatchers (EMDs) who play a vital role in the pre-hospital EMS system and get information from callers to determine location, nature, and priority of the medical emergency.
EMDs use “Pre-Arrival” instructions to provide critical dispatch life support instructions over the telephone while rescue units are en route to the call. Dispatchers are trained to instruct callers how to do Cardiopulmonary Resuscitation (CPR), maintain airways, deliver a child, control serious bleeding, and provide instructions for choking victims.
Identifies and dispatches the closest available EMS response unit
Uses the Automated Vehicle Locator (AVL) system
Allows faster ambulance response to the 911 emergency
The center’s Geographical Information System (GIS) works in conjunction with the AVL by tracking all ambulances geographically for the most efficient response and timely patient care.